Privacy Policy

1. Introduction

Welcome to 21ph. We are committed to protecting the privacy and personal information of every player who accesses our platform at https://21ph.cam. This Privacy Policy ("Policy") describes how 21ph ("we," "us," or "our") collects, processes, uses, stores, and discloses personal data in connection with the services we provide to our users in the Philippines and other jurisdictions where our services are available.

At 21ph, we treat data privacy not as a legal checkbox but as a core part of building trust with our community of Filipino players — from Manila and Makati to Cebu, Davao, and Quezon City. By registering an account, accessing our website, or using any of our gaming services, you acknowledge and consent to the practices described in this Policy.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement governing your use of the 21ph platform.

We are committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, along with its Implementing Rules and Regulations as enforced by the National Privacy Commission (NPC). Your personal data will at all times be handled with the highest standard of care, security, and transparency.

2. Information We Collect

To provide you with a seamless, secure, and personalized gaming experience on 21ph, we collect various categories of information. The nature and volume of data we collect depends on how you interact with our platform.

2.1 Information You Provide Directly

When you register for an account, make a transaction, or contact our support team, we collect information that you voluntarily provide, including:

• Account Registration Data: Full name, date of birth, gender, nationality, username, and password.
• Contact Information: Email address, mobile number, and residential address (including city and province in the Philippines).
• Identity Verification Documents: Government-issued ID (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys national ID), proof of address, and selfie photographs for Know Your Customer (KYC) compliance.
• Financial Information: Payment method details such as GCash account numbers, PayMaya information, BPI, BDO, or Metrobank account details used for deposits and withdrawals.
• Communications: Messages, feedback, complaints, or any other content you share when contacting our customer support team.

2.2 Information Collected Automatically

When you access and use the 21ph platform, certain information is automatically collected through technical means:

• Device and Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and hardware identifiers.
• Usage Data: Pages visited, games played, time spent on sessions, betting history, wagering patterns, and in-platform navigation behavior.
• Location Data: Approximate geographic location derived from your IP address, which we use to comply with jurisdiction-based restrictions.
• Log Data: Server logs including access times, referring URLs, error reports, and crash data.
• Cookies and Tracking Technologies: See Section 5 for full details on how we use cookies.

2.3 Information from Third Parties

We may also receive information about you from third parties, including:

• Identity verification and anti-fraud service providers used during the KYC process.
• Payment processors and financial institutions processing your deposits and withdrawals.
• Marketing and analytics partners who help us understand platform usage patterns.
• Regulatory authorities, law enforcement agencies, and government bodies where required by law.

3. How We Use Your Information

21ph uses the personal data we collect for specific, legitimate, and lawful purposes. We do not process your data beyond what is necessary for the purposes described below:

• Account Management: To create, maintain, verify, and manage your player account on 21ph.
• Service Delivery: To provide you with access to our games, process bets and transactions, and deliver the full range of 21ph services.
• Identity Verification & KYC Compliance: To verify your identity, age (21+), and eligibility to use our services, as required by applicable Philippine gaming regulations.
• Financial Transactions: To process deposits and withdrawals through GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal or unauthorized conduct on our platform.
• Responsible Gaming: To monitor gaming behavior and identify potential problem gambling indicators, allowing us to intervene appropriately and offer support resources.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Legal Compliance: To comply with applicable Philippine laws, regulations, regulatory directives, and court orders.
• Platform Improvement: To analyze user behavior, identify technical issues, and improve the performance, functionality, and user experience of the 21ph platform.
• Marketing & Promotions: To send you personalized offers, promotional content, and updates about new games and features — but only where you have given your consent or where we have a legitimate interest in doing so.

We process your personal data on the following lawful bases: (a) performance of a contract (to deliver our services), (b) compliance with a legal obligation, (c) your explicit consent, and (d) our legitimate interests, provided these do not override your fundamental rights and freedoms.

4. Sharing of Personal Information

21ph does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may, however, share your data with trusted third parties under the following circumstances:

4.1 Service Providers

We engage reputable third-party vendors and service providers to support our operations. These include payment processors, identity verification providers, cloud hosting services, customer support software providers, and analytics platforms. These parties are contractually obligated to process your data only on our behalf, in accordance with this Policy, and under strict confidentiality and security obligations.

4.2 Regulatory and Legal Authorities

We may disclose your personal information to government agencies, law enforcement bodies, courts, or other public authorities if required to do so by applicable Philippine law, court order, or legal process. This includes disclosures required for anti-money laundering (AML) compliance, fraud investigation, and cooperation with regulatory bodies overseeing online gaming in the Philippines.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving 21ph, your personal data may be transferred to the acquiring entity. You will be notified of any such change and given the opportunity to exercise your rights before your data is transferred or becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have given us your explicit, informed, and voluntary consent to do so.

5. Cookies and Tracking Technologies

21ph uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our platform, maintain session continuity, and gather analytical data to improve our services.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function and cannot be disabled. These include session cookies that keep you logged into your 21ph account.
• Performance Cookies: Collect anonymous information about how visitors use our site, such as which pages are most visited and how users navigate through the platform.
• Functional Cookies: Remember your preferences, such as language settings, display preferences, and other customizations to improve your experience.
• Targeting Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns, used only with your consent.

5.2 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 21ph platform and limit your ability to access certain features or services. Instructions for managing cookies are available in the help documentation of your browser.

6. Data Security

Protecting your personal data is one of our highest priorities at 21ph. We implement a comprehensive set of technical, administrative, and physical security measures designed to safeguard your information from unauthorized access, disclosure, alteration, or destruction:

• SSL/TLS Encryption: All data transmitted between your device and our servers is protected using industry-standard Transport Layer Security (TLS) encryption protocols.
• Data Encryption at Rest: Sensitive personal data, including financial information and identity documents, is encrypted when stored on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel on a strictly need-to-know basis, with role-based access controls and multi-factor authentication enforced.
• Security Audits: We conduct regular internal security reviews and engage independent third parties for periodic penetration testing and vulnerability assessments.
• Incident Response: We maintain a documented data breach response plan and will notify affected users and the National Privacy Commission in accordance with RA 10173 in the event of a personal data breach.

While we take every reasonable precaution to protect your data, no method of transmission or storage is completely infallible. We encourage you to use a strong, unique password for your 21ph account and to never share your login credentials with anyone.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specifically:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by Philippine AML and gaming regulations.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years in compliance with applicable financial recordkeeping requirements.
• Identity Documents: KYC documents are retained for the legally required period and securely disposed of thereafter.
• Support Communications: Customer support records are retained for up to three (3) years to assist with ongoing inquiries or disputes.
• Marketing Data: Retained until you withdraw consent or request deletion, subject to any overriding legal retention requirements.

Upon expiry of the applicable retention period, we will securely delete, anonymize, or pseudonymize your personal data so that it can no longer be used to identify you.

8. Your Rights Under the Data Privacy Act

As a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by 21ph:

• Right to Be Informed: You have the right to be informed of how your personal data is being processed, including the purposes and legal basis for processing.
• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: You have the right to request correction of any inaccurate, incomplete, or outdated personal data.
• Right to Erasure or Blocking: You may request deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations.
• Right to Object: You have the right to object to certain types of processing, including direct marketing and profiling based on legitimate interests.
• Right to Data Portability: Where technically feasible, you may request your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. In certain circumstances, we may be required to retain certain data despite a deletion request, in which case we will notify you of the reason.

9. Children's Privacy

The 21ph platform is strictly intended for adults who are 21 years of age or older, in accordance with Philippine law governing online gaming and gambling. We do not knowingly collect, process, or retain personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on our platform, please contact us immediately at [email protected].

Parents and guardians are encouraged to monitor their children's online activities and use appropriate parental control tools to prevent underage access to gambling platforms.

10. Changes to This Privacy Policy

21ph reserves the right to modify, update, or revise this Privacy Policy at any time. When we make material changes to this Policy, we will notify you through a prominent notice on our website and, where required by law, seek your renewed consent.

We encourage you to review this Policy periodically to stay informed about how we protect your personal information. The date at the top of this page reflects the most recent revision. Your continued use of the 21ph platform following the posting of changes constitutes your acceptance of the revised Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to our dedicated Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 through your 21ph account dashboard
• Service Coverage: Serving players across the Philippines, including Manila, Cebu, Davao, Quezon City, Makati, and all provinces nationwide

We are committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with our response, you may file a complaint with the National Privacy Commission of the Philippines.

By using 21ph, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.